These Terms & Conditions govern the relationship between Embun Systems and any person or entity that engages our services or visits our website. Where something is unclear, please write to us at [email protected] and we will respond in plain terms.
1. Definitions
For the purposes of these Terms, the following meanings apply throughout:
- "Agreement"
- These Terms & Conditions together with any signed engagement letter, proposal, or service schedule between you and Embun Systems.
- "We / Us / Our"
- Embun Systems, operating from 79 Anson Road, #06-14, Singapore 079906.
- "You / User / Client"
- Any individual or organisation that accesses this website, enquires about, or engages our services.
- "Services"
- AI integration consulting, configuration, and related professional services described on this website and in any engagement scope.
- "Content"
- All text, documents, reports, data, and materials produced or provided by either party in connection with the Services.
- "Working Day"
- Monday to Friday, 9 am to 6 pm Singapore Standard Time (SST/UTC+8), excluding Singapore public holidays.
2. Acceptance of Terms
By using our website, submitting an enquiry form, or engaging our Services, you confirm that:
- You are at least 18 years of age or have the capacity to enter a binding agreement under Singapore law.
- If acting on behalf of a company or organisation, you have authority to bind that entity to these Terms.
- You have read, understood, and agreed to these Terms in full.
- You agree to our Privacy Policy and Cookie Policy, each of which form part of this Agreement.
If you do not agree to any part of these Terms, please refrain from using the website or engaging our Services.
3. Service Description
Embun Systems provides AI integration consulting services for small businesses in Singapore and, where agreed in writing, internationally. Our current service offerings are:
A one-session consultation that maps realistic AI opportunities for your business, delivered with a written summary and an honest estimate of effort. There is no obligation to proceed further.
A two-to-three-week engagement that configures dependable AI tools to your existing systems, with staff walkthrough, written documentation, and two weeks of attentive support after delivery.
An ongoing monthly partnership that monitors and maintains your AI tools, with weekday support and a clear quarterly review. Reviewed and renewed quarterly at mutual agreement.
We reserve the right to adjust, add to, or withdraw services with reasonable notice. Any changes to an active engagement will be discussed and agreed with you before taking effect.
4. User Responsibilities
For the engagement to proceed well, you agree to:
- Provide accurate and complete information when requested.
- Appoint a reasonable point of contact who can provide timely responses.
- Grant necessary access to your systems in a timely manner where work requires it.
- Use this website and the Services only for lawful purposes.
- Not attempt to reverse-engineer, reproduce, or misappropriate our work, tools, or methods.
- Not interfere with the website's normal operation or attempt to access areas not intended for you.
Delays in your providing access, information, or approvals may affect agreed timelines. We will communicate any such impact to you in a timely and straightforward manner.
5. Intellectual Property
All content on this website — including text, design, structure, and code — belongs to Embun Systems and is protected under applicable Singapore intellectual property law. You may view and print pages for your own reference but may not reproduce, distribute, or adapt website content without our written permission.
Your deliverables: Upon receipt of full payment for a project, you receive a non-exclusive, non-transferable licence to use the deliverables we produce for you for their intended business purpose. Underlying methodologies, frameworks, and tools developed by Embun Systems remain our property.
Your materials: Any documents, data, or materials you provide to us remain your property. You grant us a limited licence to use these solely for the purpose of providing the Services.
6. Payment Terms
Currency: All prices are quoted in Singapore Dollars (SGD / S$) and include applicable taxes where stated. Overseas clients are responsible for any bank transfer fees or currency conversion charges.
Invoicing: Invoices are sent by email. One-time services (First Light Session and Fresh Start Integration) are invoiced in advance of commencement. Monthly retainers (Daily Clarity Retainer) are invoiced at the start of each billing cycle.
Payment period: Payment is due within 7 working days of the invoice date unless a different period is agreed in writing.
Accepted methods: Bank transfer (FAST/GIRO), PayNow, and such other methods as we may offer from time to time.
Late payment: Where payment is overdue without prior arrangement, we reserve the right to pause work until the account is settled. We will contact you before taking this step.
Cancellations and refunds: The First Light Session may be rescheduled with at least 48 hours' notice at no charge. Cancellations after work has commenced on the Fresh Start Integration are subject to a fair assessment of work completed. Retainer agreements may be ended with 30 days' written notice; any prepaid days within the notice period that are unused will be credited or refunded.
7. Service-Specific Terms
7.1 Scope and Changes
The scope of each engagement is agreed in writing before work begins. If you request changes that fall outside the agreed scope, we will note them, provide an honest estimate of additional time and cost, and proceed only with your written approval.
7.2 Timelines
Timelines stated in service descriptions are estimates based on typical conditions. Actual timelines depend on factors including your responsiveness, third-party system access, and the complexity of your environment. We will keep you informed of any meaningful change.
7.3 Third-Party Tools and Services
Our work may involve configuring or connecting third-party AI tools and platforms. We are not the provider of those tools and cannot be responsible for outages, changes, or limitations made by those third parties. We will discuss tool choices with you openly and recommend dependable options to the best of our knowledge.
7.4 Confidentiality
We treat all information you share with us as confidential and use it only to provide the agreed Services. We will not disclose your business information to third parties without your consent, except where required by law or where it is essential to engage a sub-contractor under equivalent confidentiality obligations.
8. Disclaimers
Our Services are provided with reasonable skill and care. However, we cannot make predictions about specific business outcomes, revenue, or savings that will result from AI tool adoption. Results depend on many factors beyond our control, including your market, the quality of your data, and how your staff use the tools.
This website and its content are provided "as is". While we take care to keep information accurate and up to date, we make no representation that everything is complete, current, or free of error at every point.
Nothing on this website constitutes legal, financial, accounting, or regulatory advice. You should consult an appropriate professional for advice in those areas.
9. Limitation of Liability
To the fullest extent permitted by Singapore law, our total liability to you for any claim arising from or related to these Terms or the Services shall not exceed the total fees paid by you to us in the three months preceding the event giving rise to the claim.
We shall not be liable for any indirect, incidental, consequential, or special loss or damage, including lost profits, lost data, or business interruption, even if we have been advised of the possibility of such loss.
Force majeure: Neither party shall be liable for delays or failures caused by circumstances beyond their reasonable control, including but not limited to power outages, network failures, natural events, or government action. We will notify you promptly in such circumstances.
10. Indemnification
You agree to hold Embun Systems, its team members, and any authorised representatives harmless from claims, losses, or expenses arising from your breach of these Terms, your misuse of our Services, or any content or materials you provide to us that infringe third-party rights or applicable law.
11. Termination
By you: You may end a one-time service engagement before work begins at no charge. Ongoing retainer agreements may be ended with 30 days' written notice as described in Section 6.
By us: We may end an engagement with reasonable written notice if you materially breach these Terms and do not remedy the breach within 7 working days of our notifying you, or if continuing the engagement would require us to act unlawfully.
Effect: On termination, any fees for work completed to date become immediately payable. Sections 5, 8, 9, 10, and 12 survive termination.
12. Dispute Resolution
Governing law: These Terms are governed by and construed in accordance with the laws of the Republic of Singapore, including the Consumer Protection (Fair Trading) Act and relevant provisions of the Contract Law.
Informal resolution: Before commencing any formal proceeding, the parties agree to attempt in good faith to resolve any dispute by direct communication. Please write to us at [email protected] with a clear description of your concern and we will respond within five working days.
Mediation: If informal resolution is not reached within 30 days, either party may refer the matter to mediation under the Singapore Mediation Centre before pursuing further proceedings.
Jurisdiction: Subject to the above, both parties submit to the non-exclusive jurisdiction of the courts of Singapore.
13. General Provisions
Entire agreement: These Terms, together with any engagement letter or proposal, form the entire agreement between the parties and supersede all prior discussions on the same subject.
Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.
No waiver: Our failure to enforce any provision on a given occasion does not waive our right to enforce it subsequently.
Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign ours in connection with a business transfer or restructure.
Notices: Formal notices under these Terms should be sent by email to [email protected] or by post to our registered address. Notices are deemed received on the next working day after sending.
14. Changes to Terms
We may update these Terms from time to time as our services or the applicable law changes. When we do, we will update the "Last Updated" date at the top of this page. For active clients on an ongoing retainer, we will provide at least 14 days' notice of any material change.
Continued use of the website or continued engagement with our Services after the effective date of any change constitutes your acceptance of the updated Terms.
15. Contact
If you have any questions about these Terms, or if something is unclear, please reach out. We will respond in plain, straightforward language.
79 Anson Road, #06-14
Singapore 079906